Refund policy

Our products are all made-to-order, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are typically not supported if you ordered the wrong size, color, quantity, changed your mind, or provided incorrect shipping information.

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at support@sono-graphics.com, and provide a clear photo showing the issue.

If your replacement or refund is approved, we'll send you an email confirming it — for replacements, a follow-up email with your new tracking information once the item ships; for refunds, a confirmation once it's been processed.

Unsure if your issue qualifies?

We are only human, and let's be honest, there are always grey areas in policies. If you have a unique circumstance or just want to see if there's a chance your issue qualifies for a replacement or refund, you can always contact us for any return questions at support@sono-graphics.com.

Address accuracy & undeliverable packages

Sono Graphics does not provide address validation services. It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete. Sono Graphics is not responsible for lost or undeliverable packages resulting from an incorrect or incomplete address.

Once a package is in the hands of the carrier, it is the customer's responsibility to track the package and contact the carrier directly regarding shipping or delivery issues. Carriers will often direct customers to reach out to them directly when an issue arises during transit.

If a package is returned to sender (our print partner), it is not held for resolution.

Refunds and replacements are not guaranteed for lost or undeliverable packages.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received your refund request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at support@sono-graphics.com.